This limited warranty is extended by TEDS Co., LTD., with its principal office in South Korea, to the original purchaser of a TEDS Co., LTD. product.
Unless otherwise listed below, TEDS Co., LTD., warrants its products, when purchased from an Authorized Dealer or Distributor, to be free from manufacturer’s defects for a period of one year from the date of purchase. During this period,TEDS Co., LTD., through its Authorized Dealer or Distributor, will repair or replace any part found to be defective as a result of the manufacturing process (See HOW TO MAKE A CLAIM below).
TEDS Co., LTD., does not warrant against defects resulting from shipping, improper assembly, installations, misuse, abuse, accidents, product modifications, negligence or deterioration of the finish due to improper maintenance or exposure to chemicals and/or other unusual environmental conditions. This warranty does not extend in any respect to accessories or parts not produced by TEDS Co., LTD. and shall not extend to any consequential or incidental damages. This warranty is expressly in lieu of all other warranties expressed or implied, including the warranties of merchantability and fitness for a particular purpose and of all other obligations or liabilities on the part of TEDS Co., LTD. or Teds Outdoor USA LLC. TEDS Co., LTD. neither assumes nor authorizes any other person to assume for it any other liability in connection with the sale of its products.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limits on implied warranties, therefore the above limitations may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state. TEDS Co., LTD. does not warrant any products purchased from unauthorized resellers, on 3rd Party Marketplaces, or in used condition. The warranty extends only to the original purchaser of the product through an Authorized Dealer or Distributor, and does not transfer to a new owner.
The limited warranty does not extend to normal wear and tear or damages resulting from improper use or installation. It does not extend to damages during shipping which must be handled by the customer through a separate shipping insurance claim that is the sole responsibility of the customer. The following items limited to a warranty period of 6 months from the date of purchase at an Authorized Dealer or Distributor: 1) fabric main skin and rainfly, 2) ladder and support poles 3) aluminum honeycomb floor panels 4) latches, keys, locks, lock cylinders 5) hinges 6) gas struts 7) ABS Plastic Shell 8) printed logos and logo nameplates. Consumable components such as window stays (bows), clear vinyl window, and foam mattresses are not covered by this limited warranty. Cosmetic issues that do not affect the primary function of the product are not covered by the limited warranty. Examples of cosmetic issues include, but are not limited to 1) UV fade of ABS Plastic Shell, fabrics or logos 2) minor ABS Hardshell blemishes or minor scratches 3) minor dents in aluminum honeycomb floor panel 4) Additional examples of issues not covered under warranty include user error such as: 1) mildew or mold due to improper drying of the product after use 2) damage to latches, ABS Plastic Shell etc from forcing them shut, or for attempting to store too many items inside the TEDPOP Rooftop tent which inhibit proper operation, running into objects such as tree branches or garage doors 3) camping in the TEDPOP rooftop tent in non suitable environmental conditions such as extreme cold (0 deg F or less), lightning, high wind (over 20mph) etc. 4) overloading of the product beyond rated load capacities (example putting too much weight on the TEDPOP Rooftop Tent, overloading of weight of gear or occupants inside the TEDPOP Rooftop Tent, etc. Note that items stored inside the TEDPOP Rooftop Tent also contribute to the overall weight of the installation on the vehicle) 5) failure to properly install, maintain, or secure the product to the user vehicle 6) failure to drive safely taking into account the new driving characteristics of the vehicle after the products are installed, both on or off highway 7) pinching of fabric in gas strut arms while closing the tent thus rubbing holes through the rain fly or canvas 8) damages caused to the tent opening while driving from failure to lock the shell latches prior to driving 8) damage to the ladder from use, dirt, exceeding the weight rating, not having solid ground under the ladder when being used 9) snow load on on top of the tent causing damage to the shell
The limited warranty does not extend to damage caused to the vehicle the Product is installed on, including but not limited to: (1) damage to the vehicle, occupants, or other motorists due to loose mounting hardware or bolts which allows the product to shift or fall off the vehicle. Routine and proper maintenance and tightening of all hardware and mounting bolts is the sole responsibility of the user and TEDS Co., LTD. and its affiliates will not be held responsible.
It is the sole responsibility of the user to verify the overall installation meets applicable state and federal laws including (1) vehicle roof rack weight rating and (2) Vehicle payload capacity
The warranty is not offered by TEDS Co., LTD. Authorized Dealers or Distributors, and all warranty resolutions (such as replacement parts, or authorization to perform repairs) must be provided by and authorized by TEDS Co., LTD.
HOW TO MAKE A CLAIM:
To make a claim under this warranty, the party claiming must notify TEDS CO LTD at info@tedsoutdoor.com of the defect or malfunction. TEDS Co., LTD. and will at its discretion repair, replace, or exchange the product. Please allow sufficient time for the parts and materials to arrive in the USA from South Korea which may take months to arrive by ocean freight due to the physical size of the TEDS Co., LTD. Products and components. If the problem is determined to be caused by normal wear and tear, improper use, improper assembly or installation, or causes not covered by the limited warranty, TEDS CO LTD or it's Authorized Reseller, in accordance with his obligation to adhere to Teds Outdoor USA LLC's Reseller Agreement, will rectify the problem.
If you have purchased your TEDS Co., LTD. product through a mail order or online fulfillment, or any other outlet which excluded the service of installation and have performed the installation as a do-it-yourself installer, you may, at TEDS OUTDOOR's option, be required to return the defective parts, properly packaged and at your expense to Teds Outdoor USA LLC's Warranty Department to the address provided by Teds Outdoor USA LLC (please include product I.D./Serial number and a description of the problem). If the part or parts are found to be defective, the replacement part or parts will be returned to you at our expense.
TEDS Co., LTD. maintains the highest possible standards of manufacturing and quality control. Teds Outdoor USA LLC expects its Authorized Reseller to adhere to a high standard when assembling and installing its products, and upholding this warranty. If you believe you have a defective TEDS Co., LTD. product and encounter any difficulty obtaining satisfaction, please email info@tedsoutdoor.com
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