TERMS & CONDITIONS

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY. BY USING THIS WEBSITE OR MAKING A PURCHASE FROM TEDS OUTDOOR USA, LLC YOU ARE AGREE YOU ARE SUBJECT TO THESE COMPLETE TERMS AND CONDITIONS AND ANY OTHER APPLICABLE LAWS.  IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, PLEASE DO NOT USE THIS SITE.

Returns, exchanges, and cancellations are quite costly for both the customer and TEDS OUTDOOR USA. As-such, it is our goal to avoid them.  If you are unsure about any aspect of a product you are considering purchasing from our website, please contact us before purchasing it. We provide comprehensive customer service and will strive to answer any questions you may have regarding the product you are interested in.

TABLE OF CONTENTS:

1. STORE POLICIES
2. PRIVACY POLICY
3. STOCK HOLD POLICY
4. PAYMENT POLICY 
5. DOWN PAYMENT DEPOSIT POLICY
6. RETURN POLICY
7. RETURN MERCHANDISE AUTHORIZATION (RMA) PROCESS
8. ORDER CANCELLATION POLICY
9. REFUND POLICY
10. RESTOCKING FEE POLICY
11. SHIPPING POLICY
12. FREE SHIPPING POLICY
13. SHIPPING ADDRESS POLICY
14. LTL FREIGHT AND PACKAGE SIZE POLICY
15. LTL FREIGHT TRACKING UPDATE REQUEST POLICY

O: SHIPPING DAMAGE POLICY

1. MANUFACTURER’S WARRANTY POLICY
2. LIABILITY POLICY
3. TERMS OF SERVICE

III. CUSTOMER PURCHASE AGREEMENT

 

1. STORE POLICIES
2. PRIVACY POLICY

Under no circumstances will TEDS OUTDOOR USA share any of your contact information with any other companies or agencies. Any information you provide through our website or our social media pages will remain strictly confidential. Your information is used exclusively by TEDS OUTDOOR USA for order and marketing purposes only.  We respect your privacy and we do not spam our customers.   Refer to the complete Privacy Policy for more information. 

1. STOCK HOLD POLICY

Stock cannot be not guaranteed or held without payment.  All inventory is sold first-come, first-served. Lead times for out of stock items vary. In-stock dates are estimates only.

1. PAYMENT POLICY

Your order cannot be picked up, installed, or shipped until TEDS OUTDOOR USA has received payment in full, including shipping costs and any applicable sales tax. 

We accept most major credit cards, debit cards and electronic forms of payment. Credit card payments made through the website are processed using Shopify Payments and are subject to Shopify Payments Terms & Conditions in addition to our website terms, conditions and policies.  

By making a purchase, the customer has made the purchase and the product is considered sold.  They agree to pay the full MSRP of the product(s) shown on the invoice, plus applicable sales tax and any shipping and handling fees, regardless of future sales or promotions by TEDS OUTDOOR USA.  Eligibility for future promotions, sale prices, or giveaways by TEDS OUTDOOR USA, are determined at the time of initial payment.  TEDS OUTDOOR USA will NOT apply future promotional prices or giveaways retroactively to the invoice at the time of shipping of the product(s). 

For security reasons, we cannot accept your credit card payment information over the phone.  Please complete payment using our website cart checkout, paying an online invoice sent to you by us via email..  We do not accept personal or business checks.  In some cases, you may be able to pay by electronic transfer (wire or bank transfer). Please check with us if you wish to utilize this payment method. 

1. DOWN PAYMENT DEPOSIT POLICY

At the discretion of TED OUTDOOR USA, we may offer the customer the opportunity to make their purchase with a partial upfront payment , which may be labeled as a "down payment", "down payment deposit" or "deposit".  The remaining balance of the purchase is due in full before TEDS OUTDOOR USA will ship the product(s). 

Down Payments are NOT refundable deposits.  Once a down payment/partial payment is made, the product is considered "sold" and the customer  agrees to pay the full MSRP of the product(s) shown on the invoice, plus applicable sales tax and any shipping and handling fees, regardless of future sales or promotions by TEDS OUTDOOR USA.  

Unless otherwise stated, payment in full, is due within 30 calendar days of the down payment deposit. 

1. RETURN POLICY

If you are unsure about any aspect of a product you are considering purchasing from our website, please contact us before purchasing it. We provide comprehensive customer service and we are happy to answer any and all questions you may have regarding the fit, finish, function, or any other aspect of the product you are interested in.   Please note that exchanges are considered returns, and are handled according to the same terms and conditions as a return. 

TEDS OUTDOOR USA accepts returns on most products.  However, some products are excluded.  See exclusions below, or on the product page within our website for the specific product you are purchasing.  We accept returns for a period of 14 calendar days from confirmation of delivery to the customer (or pickup at our warehouse)

To request a return, exchange, or refund, please contact us, we will advise you on how to proceed with the specific product you are inquiring about. 

Do not put your return in the mail without first contacting us.   

Returns are subject to the Restocking Fee.  Shipping costs are non-refundable. Return shipping costs are the responsibility of the customer. 

To be eligible for return, your item must meet the following minimum requirements:

• Products must be in BRAND NEW condition, which includes but is not limited to the following criteria: no signs of use, no signs of installation or mounting of the item, no dirt/dust, pet hair scrapes or scuffs.  The item must be in its original packaging, and have all of its original tags, and must include all of its original hardware, brackets, fasteners, manuals, paperwork etc. (In other words, we must be able to put the product back on the shelf, and sell it to another customer as brand new)
• Provide a copy of your sales receipt
• Only items purchased from TEDS OUTDOOR USA, or on our website, may be returned
• Serial numbers on the returned product must match serial numbers recorded in the documentation from your purchase.

We recommend that you do not attempt to "test fit" products on your vehicle and then return them if they "don't fit" with your gear setup.  It is extremely unlikely that you will be able to re-box the item in Brand New condition as described above, due to the likelihood of the product getting scratched, dinged, or otherwise damaged during test fitting.  If an item is not received for return processing in Brand New condition, we cannot issue a refund.  

Any refunds will be refunded according to our Refund Policy.

Please note: due to the cost and difficulty of shipping certain items, we do not accept returns for products made by the following:  TEDPOP ROOFTOP TENT

A warranty issue with a product is not considered a returnable product. If a non-returnable product has manufacturing or workmanship defects, or is missing parts or pieces, please contact TEDS CO LTD so they may handle the issue according to warranty. See the Warranty Policy for more information.

If a non-returnable product is damaged in shipping to the customer, please contact us so we may assist in filing a shipping insurance claim. See the Shipping Policy for more information. 

1. RETURN MERCHANDISE AUTHORIZATION (RMA) PROCESS

In order to return your purchase during the 14 calendar day return period, your return request must be approved in writing by TEDS OUTDOOR USA. The cost of return shipping and shipping insurance is the responsibility of the customer.

Step 1: Contact TEDS OUTDOOR USA to obtain a return authorization number (RMA number).

Step 2. You will need to ship the product back to us.  Please purchase shipping tracking and insurance for your return shipment. Please photograph the item including its condition prior to shipping, its packaging, and the sealed final shipping package prior to shipping it.  If the item is damaged during return shipping, this documentation will help you file a shipping claim with your shipping carrier. We cannot accept any shipments at our warehouse that arrive damaged. In the event your item is lost in return shipping, you will need to file a claim with your shipper.  We will not issue a customer a refund on a product that is lost during return shipping. Returns may be delivered to our retail store during normal business hours in person rather than shipping them. 

Step 3. Once your return item is received by our warehouse, and inspected by our team, you will be notified of approval or rejection of your refund request.  If the item is approved for return, your refund will be processed.  

1. ORDER CANCELLATION POLICY

Once payment has been made, an order may be canceled, however there will be a restocking fee.  

Orders that have already been shipped or picked up can no longer be canceled.  They must be returned or exchanged according to the Return Policy.

To request an order cancellation, please send us an email with a complete explanation for the cancellation request. 

1. REFUND POLICY

Refunds may be processed using the same method by which the initial payment was made, or we reserve the right to process payment by sending a physical paper check to the customer's address via the United States Postal Service.

Please note it may take 14 days, or longer, to process an authorized refund.  Once we issue a refund, we will be unable to provide any further updates on the status. If you are not seeing the funds in your account, please follow up with your financial institution. It may take several days or weeks for the funds to post to your account.

1. RESTOCKING FEE POLICY

Any canceled or returned orders will be charged a 20% restocking fee. Restocking fees are used to offset certain unrecoverable costs incurred by TEDS OUTDOOR USA triggered by your order.  These include costs such as credit card processing fees, bank fees, shipping and storage costs, lost opportunity costs due to passing up other buyers who could not purchase the product once it was sold (to you), cost of packing and shipping materials and labor, etc.  In some cases, we must order your product from the manufacturer, and it may not be possible for us to cancel our order with our supplier. Please refer to the Refund Policy for more information. 

The restocking fee is calculated as 20% of the pre-sales tax order total. Any shipping and handling costs charged are non-refundable. In the event that a customer has placed a down payment, the restocking fee is calculated as 20% of the full price MSRP of the product price being refunded or canceled (not 20% of the down payment deposit amount). 

1. SHIPPING POLICY
   Please refer to the Shipping Policy Page for more information.

Please Note: Your order cannot be shipped until TEDS OUTDOOR USA has received payment in full, including shipping costs and any applicable sales tax.  

In addition to this site-wide Shipping Policy, please also refer to the shipping details for each individual specific product on the website's product page.  Refer to the tab labeled "Shipping" for more information that may supplement or supersede this policy.  

We will contact customers via your email in case the product you ordered is backordered or will be significantly delayed. If you have other items on your order that are not on backorder we may ship items separately, backordering the unavailable items.

Packages that are returned to us by the U.S. Postal Service, UPS, or FedEx which are marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card according to the Return Policy found in our Terms and Conditions, less the shipping and handling fees and restocking fee. Return shipping cost is the customer's responsibility.  We do not keep credit card numbers on file so please ensure that you provide a valid phone number to receive a credit.

1. FREE SHIPPING POLICY:

Free shipping may apply to certain orders that meet certain requirements, such as over a certain value threshold. However, free shipping may not be available for certain products, refer to the shipping details for that specific product on the product page for that specific product, on this website. 

Especially on large freight items, such as rooftop tents, free shipping may not include home delivery requiring lift-gate service, and may be limited to delivery in your local area at a commercial address or to your local truck terminal (LTL Freight Terminal). In those cases, please contact us for a quote for the additional cost, if any, for home delivery. 

TEDS OUTDOOR USA partners with high quality shipping companies, and strives to deliver goods in excellent condition, to a location that is cost effective and also reasonably convenient to the buyer. However, we cannot offer free shipping to all addresses and locations.  Free shipping typically does NOT include Hawaii, Alaska, or international addresses. For large freight items, free shipping also may not include rural addresses which are not near a LTL Truck Terminal. Please email TEDS OUTDOOR USA for a specific quote to your address or to confirm your address prior to purchasing your order if you have any doubts.  We are here to help. 

1. SHIPPING ADDRESS POLICY:

We ship within the 50 US States, to addresses serviceable by UPS, including both residential and commercial addresses. However, we cannot ship to P.O. boxes (APO or FPO).  

Once you have submitted payment for your order, WE CANNOT ALLOW ANY CHANGES TO YOUR SHIPPING ADDRESS provided during the ordering process.  Post purchase modifications to shipping addresses increase the risk of credit card fraud.  

1. LTL FREIGHT AND PACKAGE SIZE POLICY:

Depending upon the shape, size, weight, value, or fragility of the item being shipped, the shipping terms and conditions may vary.   Some products that TEDS OUTDOOR USA sells exceed the 150lb shipping limit, or 12 foot length limit, that may be imposed by UPS. This means that additional oversized fees may apply, or that we may need to use LTL Freight Shipping to send your item(s).  TEDPOP ROOFTOP TENT is one example of products that will be shipped LTL Freight.

LTL Freight shipping refers to shipping large items, typically on a wood pallet, via semi-truck (aka “dry-van”).  Freight shipments are booked through a shipping service which utilizes a variety of LTL Freight Carriers. Each Carrier operates their own truck terminals. Therefore, the exact distance from your address to the Truck Terminal may vary depending upon which Carrier ends up being selected by our shipping service at the time the shipment is booked.   Once the shipment is booked, the exact details of your shipment including truck terminal delivery address, a BOL (Bill of Lading) and tracking information will be provided to you.  

LTL freight shipping carriers add on significant fees to deliver to a residential address.  Residential delivery requires the use of a “lift gate” which adds cost. Lift gate refers to a hydraulic platform on the back of the truck that will lower your freight to the curb level without the customer providing a forklift or loading dock.  

1. LTL FREIGHT TRACKING UPDATE REQUEST POLICY:

Once the shipment has been booked and is picked up from our warehouse, we will provide the tracking information to the customer. Please do not contact TEDS OUTDOOR USA for "updates" on the status of the shipment. Unfortunately, we cannot provide more accurate information to you than what is shown on the carrier's tracking website. If you have any questions about the status of the shipment that the tracking shows, please contact the carrier at the phone number provided on the BOL.  The carrier's terminal will contact you (at the phone or email address you provided us with your purchase) to alert you once it has arrived at the carrier's terminal and is ready for pickup.  Or, they will contact you to arrange delivery to your home if local delivery was booked at the time of purchase. 

P: SHIPPING DAMAGE POLICY:

You must inspect, and NOTE ANY DAMAGE to your shipment, BEFORE SIGNING the delivery paperwork.   Once you have signed for your shipment at the delivery point, the package becomes your property and thus, our liability for shipping damage ends.   If the shipment is obviously severely damaged, REFUSE the shipment, do not sign.  Please see the details on how to receive your shipment below:

PROCESS FOR RECEIVING YOUR ORDER:

• Inspect the box(es) for damage or missing pieces. Red flags are punctures, any sign of forklift damage, or obvious signs of the shipment being crushed by other heavy pallets being stacked on top.   
• Take photos exactly as it arrived.   Videos or photos (close ups as well as further away photos) serve as evidence of the shipping damage.  
• Normal shipping wear and tear includes things like marks or scrapes etc to the box.  It is very unlikely that this has resulted in damage to the product inside. However, if you have any doubts, please note the damage on the delivery paperwork, before signing.  (It is important to note damage to the packaging even if you sign to accept the shipment.  This will allow you to file a shipping claim in the event that there is concealed damage to the product not visible until you open the packaging later at home)
• If the package appears to have significant damage please try to inspect further, by looking inside the hole to see if the actual product appears damaged.  (the flashlight function on your cell phone is helpful).  Many times a large tear or hole in the box will still not result in damage to the actual product inside. However, if it is obvious that the product(s) appear to be punctured or crushed, please write "REFUSED" on the paperwork and do not sign the paperwork.  By simply signing delivery paperwork, you are basically saying "I accept it as-is (damaged)".  If you refuse the shipment, the carrier will ship it back to us for processing.
• Please note, the truck driver will not help with damage inspection. 
• Get a copy of the signed delivery receipt that shows the freight loss or damage notation. (or take a clear cell phone photo of the paperwork)
• Contact TEDS OUTDOORS USA immediately 
• If you later discover concealed damage to the product inside, please contact TEDS OUTDOORS USA within 48hrs of receiving delivery.  We will assist in filing a shipping claim according the the carrier's policies. 

If you accept a damaged delivery, and/or there is freight loss and/or the damage is not noted at the time of delivery, TEDS OUTDOORS USA cannot be held liable for any replacement costs related to the shipment. Protect yourself from this unfortunate situation, by examining before you sign, or by refusing the shipment as explained above.

Do not be alarmed by all this talk about damage. It is just due diligence so that the shipper can properly file an insurance claim in the event that one might be needed. Most shipments arrive in perfect order. 

1. MANUFACTURER’S WARRANTY POLICY

TEDS OUTDOORS USA does not offer any extensions on the manufacturer’s warranty. If you have any difficulties with a product that you purchased from TEDS OUTDOORS USA, or its affiliates, please contact TEDS CO LTD who manufactured the product.  Return shipping in warranty situations is the customer's responsibility, or in some cases may be covered by the Manufacturer at their discretion.

 

1. LIABILITY POLICY:

Modifying your vehicle in any way, including adding aftermarket products, has inherent risks, including but not limited to; driving characteristics on/offroad, performance, leaking, wind noise, damage to personal property, injury or death. By making a purchase from TEDS OUTDOORS USA, the buyer agrees to the complete Customer Purchase Agreement (Refer to Section III below) and assumes all liability resulting from using the product, or installing the product on their vehicle. 

1. TERMS OF SERVICE:
   The website www.tedsoutdoorusa.com is operated by TEDS OUTDOORS USA, LLC. Throughout the site, the terms “we”, “us” and “our” refer to TEDS OUTDOORS USA, LLC. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
   By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall TED Outdoor USA LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless TED Outdoor USA LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Colorado, USA.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

SECTION 21 - DISCLAIMER

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
Nothing in this disclaimer will:

• limit or exclude our or your liability for death or personal injury resulting from negligence;
• limit or exclude our or your liability for fraud or fraudulent misrepresentation;
• limit any of our or your liabilities in any way that is not permitted under applicable law; or
• exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

SECTION 22 - LICENSE
Unless otherwise stated, TED Outdoor USA and/or it's licensors own the intellectual property rights for all material on the website. All intellectual property rights are reserved. You may view and/or print pages from www.tedsoutdoorusa.com for your own personal use subject to restrictions set in these terms and conditions.
You must not:

• Republish material from www.tedsoutdoorsusa.com
• Sell, rent or sub-license material from www.tedsoutdoorsusa.com
• Reproduce, duplicate or copy material from www.tedsoutdoorsusa.com
• Redistribute content from TED Outdoor USA (unless content is specifically made for redistribution).

III.  CUSTOMER PURCHASE AGREEMENT:

By making any purchase from TEDS OUTDOORS USA, the customer agrees to the following terms and conditions of the Customer Purchase Agreement. 

DEFINITIONS:

All equipment installed on a customer vehicle will be referred to as “Gear”.  Examples of Gear include but are not limited to products such as TEDPOP ROOFTOP TENTS and related accessories.

The term “Manufacturer” shall refer to the company who designed or manufactured the Gear.  It may also refer to the company who exclusively represents and distributes a foreign company's product in the United States.  TEDS OUTDOORS USA is an authorized distributor (reseller) of products made or distributed by TEDS Co., LTD.  

“Customer” refers to the end-user who is purchasing the Gear.  “TEDS OUTDOORS USA” refers to TEDS OUTDOORS USA, LLC, its owner, employees, contractors, agents, successors, assigns subsidiaries, parents and affiliates. 

BREAK IN PERIOD:

It is critical for the Customer to understand that Gear installed on a Vehicle has a “break in period”.  Gear must be installed according to the Manufacturer's installation instructions, including using “loctite” whenever called for in the Gear instructions, to keep fasteners (nuts and bolts etc) tight.  However, fasteners, even those using lock washers, nylon “lock nuts”, or loctite are not permanent. It is possible for them to loosen over time, but especially after driving the Vehicle immediately following installation of the Gear. 

Immediately after installing the Gear and driving, the Gear will experience vibration, wind etc for the first time.  These forces may cause the Gear to shift or settle. This movement may not be visible, but it may cause fasteners in particular to loosen. Therefore, it is important for the customer to check, and tighten all fasteners in the Gear after a short period of initial use (the “break in period”).  

Then it is important for the Customer to regularly inspect their Gear and tighten all fasteners. Refer to the manufacturer's installation instructions for guidance on maintenance intervals and or torque specifications. See Maintenance below. 

This is particularly important for roof racks, and especially those that are holding other valuable and heavy gear such as rooftop tents. Additionally, Gear may experience greater forces and stress during offroad driving.  Therefore, it is recommended that you also check all fasteners after/during your first offroad drive.  Offroad does not only refer to technical 4x4 trails, it applies to ANY non-paved road. In fact, we have found that “washboard” on gravel roads can be some of the most demanding on Gear due to the heavy vibrations.   

MAINTENANCE:

By purchasing Gear from TEDS OUTDOORS USA, the Customer acknowledges that the Gear may have specific Maintenance required at regular intervals in order to remain in proper and safe working condition, and to continue to meet the Manufacturer’s load ratings or technical specifications. Maintenance requirements vary by product and may be measured in number of hours of use, number of miles driven, or length of time Gear is installed on the Vehicle. 

Maintenance is especially important with Vehicle roof rack systems.  Do not assume that fasteners will remain tight forever.  It is your responsibility to maintain the modifications you have chosen for your Vehicle. If you hear any unusual noises coming from any Gear added to your Vehicle, cease driving, and investigate immediately. If you have any concerns about the integrity of the Gear, suspend use, or remove the Gear from the Vehicle immediately before continuing to operate the Vehicle.  Failure to do so, may cause damage to the Gear or Vehicle.  TEDS OUTDOORS USA cannot be held liable for any damages to the Gear or Vehicle caused by lack of maintenance.  The warranty will also likely not cover product damage due to lack of required maintenance. If you feel that damage caused by the Gear to your Vehicle or other Gear is a result of a deficiency in the Gear materials, workmanship, or design, you will need to contact the TEDS OUTDOORS USA to file a claim or to pursue resolution. 

TEDS OUTDOORS USA also recommends the following best maintenance practices for the Customer to follow after purchasing the Gear:

• Tighten loose bolts/nuts (fasteners) at regular intervals suggested by the manufacturer, or at least once a month or more often depending on the frequency and type of use. 
• Replace rusted or damaged fasteners
• Remove accessories from the rack not in use (example ski rack during summer)
• Replace nylon lock nuts after removing them as the nylon may no longer provide protection against loosening. 
• Apply loctite whenever possible if you remove a bolt or nut to help protect against loosening. 

If you are unsure of your ability to perform the recommended maintenance please inquire with a qualified Gear installation professional.  

SAFETY, LOAD RATINGS, & PROPER PRODUCT USE:

It is the sole responsibility of the Customer to read the Manufacturer’s product instructions prior to use. Failure to operate a product correctly is not the responsibility of TEDS OUTDOORS USA, and may not be covered by the Manufacturer's product warranty.  Any damage that occurs to the Gear,  the Vehicle, or the operator as a result of exceeding the Gear load rating or from improper use, is the responsibility of the Customer.

Roof racks in particular may have published dynamic or static load ratings/capacities. Dynamic load refers to the load the rack can safely carry while the vehicle is in motion.  Static load is less often published. This refers to the ability of the rack or vehicle to support a load while sitting still.   Dynamic loads are typically the more restrictive of the two and the most often published load rating number.

It is the sole responsibility of the customer to know the load capacity of their Vehicle and/or Vehicle’s OEM (original equipment manufacturer) roof rack system prior to purchasing or installing Gear on the roof rack. Please contact your vehicle manufacturer and/or refer to the Vehicle's Owner's Manual if you are unsure of the suitability for modification or to carry the product's you wish to purchase. 

The Customer takes final and ultimate responsibility for knowing the rating of their rack and vehicle, and for adding the Gear to their vehicle. They agree to hold harmless and to release TEDS OUTDOORS USA from any liability for the Gear added to the Vehicle. 

We may offer the Customer “real world” practical observations and professional opinions based on many Gear installations and working with many Customers to serve as information for the Customer to make an informed decision about how to modify their Vehicle. However, these are merely observations and opinions which have not been scientifically tested nor proven.  If the Customer decides to add Gear to their Vehicle, they do so at their own risk. 

Custom fabricated roof racks or components are un-rated and un-tested and are at the risk of the Customer. It is the responsibility of the customer to add accessories and loads to their roof rack system according to the Vehicle or Gear Manufacturer's recommendations.  In most cases, load ratings are based on EVENLY DISTRIBUTED loads.  So, for example, placing two heavy water cans on one corner of a roof rack would not be an evenly distributed load.  Typically, roof rack Manufacturers also downrate the load capacity of a rack when driving “offroad”.  This means that while your rack may have a dynamic rating capable of supporting the accessories and loads on the rack per the Manufacturer's stated load rating, the rack may be under rated per the Manufacturer's complete technical specifications for offroad use(fine print). 

It is also the responsibility of the Customer to use the Gear in a safe, reasonable and responsible manner.   The more Gear the Customer adds to the Vehicle, the more the Vehicle’s on and offroad driving characteristics may be impacted.  For example, you should drive considerably slower, keep larger distances between you and other Vehicles (due to increased weight of the Vehicle with Gear installed), take corners slower, exercise greater caution on offroad obstacles etc.  During offroad driving in particular, it is important to understand that driving too fast will result in more extreme vibrations and forces felt by the Vehicle and installed Gear.  Even if your roof rack has less weight than the stated load rating on it, driving “hard” or fast offroad can and WILL loosen bolts, or break your Gear. It is the responsibility of the Customer to drive responsibly and safely taking into account the Gear installed and the conditions present. 

Another common area of Gear failure or Gear damage, due to improper use, are shade awnings and rooftop tent annex rooms.   When a Customer sets up these pieces of Gear, they must carefully follow the product instructions to prevent damage to the product, the Vehicle or related Gear (such as roof rack).  Wind, or even light breezes, can exert huge forces using this type of gear as a giant lever arm to bend and break the Gear or Vehicle.  Typically, Manufacturers' will specify wind speed ratings that it is safe to operate the product. They may also specify conditions in which additional steps are necessary for safe operation, such as using stakes or guy-ropes. If you have any doubt, the Customer should put down and pack up the awning or annex room.  Do not leave them unattended for any period of time, for any reason.  Do not leave them setup during the night while you are sleeping.  If the product uses stakes or guy wires (ropes) then they should be set up regardless of wind speed.  Do not set up your awning or annex room in windy situations, as the product can easily “get away from you” during setup or take-down, resulting in damage.   

NORMAL WEAR AND TEAR:

Gear will wear out with use over time due to normal conditions experienced when installed on a vehicle and used in camping environments.   “Normal wear and tear” on products may not be considered covered by the Manufacturer's warranty.  For example, parts exposed to sun will fade or become discolored from UV exposure, fabrics may fray or become stretched, zipper become “sticky”, moving parts may squeak, tent rainfly’s or travel jackets may need to be replaced, paint may flake off, metal may rust, latches or brackets can be bend from excessive wind from driving at high speed or large gusts, fabric can become pinched in the gas struts from not taking care to avoid pinching during closing, ladders can become warped or not operate smoothly from using too angled or not keeping them clean of dust, and so on.  TED Outdoor USA may be able to help repair Gear or recommend resources for getting Gear fixed locally.  

COMPATABILITY OF GEAR:

TEDS OUTDOORS USA makes no guarantees or warranties as to the suitability or compatibility of between Gear.  For example, it is impossible to know whether a roof rack you are purchasing will be compatible (with no modifications or adapters needed) for a TEDPOP ROOFTOP TENT.  Often, creativity and custom work is needed in order to solve physical interference and compatibility issues between Gear products. The additional expense of materials and/or labor required is the responsibility of the customer.  Modifying Gear in order to solve compatibility issues is the liability and responsibility of the Customer and may void Manufacturer warranties depending on the nature of the modifications.  Incompatible Gear is not a grounds for return, exchange or refund of products purchased at TEDS OUTDOORS USA. 

REFUNDS, EXCHANGES & RETURNS:

Please see the full Store Policies above for more information on purchases made at TEDS OUTDOORS USA.  TEDS OUTDOORS USA will not refund, exchange or return Gear that has failed or been damaged as a result of failing to comply with the terms of this Gear Agreement.  This includes, but is not limited to, failure or damage as a result of Normal Wear and Tear, improper use, lack of maintenance, exceeding safety or load ratings, driving too fast or too hard on or offroad, or failure to perform Break in Period maintenance. 

Damage caused to other Gear, or to the Vehicle caused by the Gear purchased, is the sole responsibility of the Customer.  Any financial compensation for Gear failure is a matter between the TEDS OUTDOORS USA and the Customer.  

RELEASE OF LIABILITY:

The decision to add Gear to the Customer’s vehicle, is the sole responsibility of the Customer. TEDS OUTDOORS USA strives to provide the highest level advice and expertise.  We advise customers based on our professional opinion, however it is not feasible to know every detail of every product on the market, and how these products will all interact with each-other, and the thousands of makes and models of Vehicles on the market.  It is also impossible to know how the products and manner of installation will perform under all possible circumstances and conditions encountered.  For example, offroad driving vibration, high winds or high speed driving, extreme temperatures or weather etc. Therefore, the customer agrees to release TEDS OUTDOORS USA of all liability for damage caused to the purchased Gear, the Gear already on their Vehicle, or the Vehicle itself.  It is the sole decision and responsibility of the Customer to modify their Vehicle with the Gear purchased.  This includes liability for damages to property, other people’s property (such as in the case of a motor vehicle accident) or bodily harm or death caused by that Gear. 

Gear purchased from other sources (such as online websites or other retail stores) not associated with TEDS OUTDOORS USA, are the sole responsibility of the Customer.  TEDS OUTDOORS USA takes no responsibility for the load rating of the Gear to hold any additional accessories. For example, a roof rack purchased from another source, installed by the customer, may not meet all the load ratings on and off-road for the Gear purchased at TEDS OUTDOORS USA. 

If the Customer has a problem with the Gear purchased from another source, any problems with the Gear (such as a roof rack failing or breaking) shall be the responsibility of the Customer and the other source/retailer or the Gear Manufacturer.  Any warranty issues that arise, will be the responsibility of the Customer and the other source/retailer/Manufacturer.   Even in cases where TEDS OUTDOORS USA has agreed to install the Gear purchased from another source, TEDS OUTDOORS USA shall be released of any liability for that Gear. 

ARBITRATION AGREEMENT:

This Arbitration Agreement applies to the Customer and TEDS OUTDOORS USA.  The Customer and TEDS OUTDOORS USA agree that arbitration will be the sole method of resolving any claim, dispute or controversy (collectively, “Claims”) that either Party has arising from Customer(s)/TEDS OUTDOORS USA Dealings. Such Claims include, but are not limited to, the following: 1) Claims in contract, tort, regulatory, statutory, equitable or otherwise; 2) Claims relating to any representations, promises, undertakings, warranties, covenants, service, custom work, damages to the Gear or Vehicle 3) Claims regarding the Interpretation, scope or validity of this Agreement, or arbitrability of any issue; 4) CLaims between the Customer and TEDS OUTDOORS USA; and 5) Claims arising out of or relating to this Agreement and/or any and all documents executed, presented or negotiated during Customer(s)/TEDS OUTDOORS USA Dealings, or any resulting transaction, service, or relationship, including that with TEDS OUTDOORS USA, or any relationship with third parties who do not sign this Agreement that arises out  of the Customer(s)/TEDS OUTDOORS USA Dealings. 

Either Party may contact the American Arbitration Association (“AAA”) at (800)778-7879, or www.adr.org and serve the other Party with required notice to start the arbitration process. The Parties may mutually agree in writing to use another arbitration forum and/or qualified arbitrator. By entering into this Agreement, the Customer gives up the right to participate as a class representative or class member on any claim the Customer may have against TEDS OUTDOORS USA including any right to class arbitration or consolidation of individual arbitrations. 

This arbitration will be conducted by a single arbitrator who shall follow controlling law and issue a decision in writing with a supporting opinion based on applicable law.  If there is no appeal as stated below, the arbitrator’s award shall be final, binding, and conclusive on the Parties and may be entered in any court of competent jurisdiction. At either Party’s election and within (30) thirty days of receipt of the arbitrator's award, such award may be appealed to another arbitrator (“Appellate Arbitrator”), who shall be chosen in the same manner as described above.  The Appellate Arbitrator shall apply the same standard review as an appellate court in the same jurisdiction and issue an opinion based on such review and law.  The Appellate Arbitrator’s decision shall be final, binding, and conclusive on the Parties and may be entered in any court of competent jurisdiction. The Agreement is subject to Federal Arbitration Act (9 U.S.C. 1 et seq.)  Any portion of this Agreement that is unenforceable shall be severed, and the remaining provisions shall be enforced.